FAQ

  • Firstly, we will get to learn about you, your requirements, experiences, skills, your career goals, and everything else that makes you unique and stand out to hiring managers. Based on the information you provide us, we will explore the ways our services can help you get the job that you want.

    Moreover, we can also review and evaluate your current resume, cover letter, or LinkedIn profile and give you feedback on them. Whatever questions or concerns you may have about our services we can gladly answer them.

  • We have a team of professionals with years of experience in helping people write resumes and cover letters, optimize LinkedIn profiles, and coach them on job interviews. Some of them even have worked in HR as recruiters, so they know exactly what hiring managers look for in job candidates.

    Once we understand your requirements, a professional who has the most relevant experience in your career field will be assigned to work with you. You will then be directly in contact with him/her through phone, live chat, video call, or email.

  • You will receive the first draft in 3 business days from the date of consultation with a writer. After that, you can work with our writer as much as you want until you are satisfied for up to 14 days.

    If you want it under 24 hours then we can also arrange that for an additional price which you can select during the checkout step.

  • An applicant Tracking System or ATS is a computer program that automatically scans a bulk of resumes at once and filters out resumes that do not meet the requirements or qualifications that a hiring manager is looking for in a job candidate.

    Basically it uses a type of machine learning algorithm that compares the words and context of a job description against applicants’ resumes. If ATS finds a lot of matching or relevant information between the job description and resume, then it forwards the resume to a human recruiter for review. If in case the resume content does not match the job description at a certain percentage then the resume would be automatically rejected and it would not be seen by a human recruiter

    Our professional resume writers are highly experienced in making resumes pass an ATS and getting them in front of a human recruiter. Without such help no matter how qualified you are, your resume could be one of the thousands that get rejected by ATS.

  • Don’t worry, our support team is here to answer your questions and guide you in choosing the right plan based on your requirements. Simply use our Live Chat feature on this website to connect with one of our support members and they will do whatever it takes to ensure you receive the best service.

  • No. We do not share your information with anyone outside of our business. We highly value the privacy of our customers so we do not disclose or share any information about you, including your resume, cover letter, or LinkedIn, with any third party. Since a professional(s) will be assigned to work with you, mostly only they would have information regarding you.

    In order to protect your confidentiality, our professionals have signed an agreement not to share any information about you with a third party, or even within our own company unless it's essential.

  • We accept credit and debit cards from Visa, Mastercard, Discover, American Express, PayPal. We also accept payments to Fonepay e-wallet.

  • After your first consultation with a professional, you can work with him/her as much as you want on drafts until you are satisfied with the end result for up to 14 days. If you are still not satisfied then we will try to get another professional to work with you, but this would have an additional cost to the service.

    However, if you receive a draft from our professional and then do not contact them/us, or tell us whether you are satisfied with it or not for up to 14 days since your first consultation with them, then we will consider that as the job is done. After that 14 days period is over we cannot do a refund.

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